Política de reembolso
RETURN & REFUND POLICY — ForeverNest™
newfy.store
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility Requirements
To qualify for a return, the item must meet all of the following conditions:
- Unused and in its original condition
- All original packaging, accessories, and documentation intact
- Receipt or proof of purchase included
Items that do not meet these conditions will not be accepted.
How to Initiate a Return
Contact us at newfy.store@outlook.com before sending any item back. Returns sent without prior written authorization will be refused and returned to sender. Once your return request is approved, we will provide instructions on how to proceed.
Damaged or Incorrect Items
Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of receipt at newfy.store@outlook.com with photographic evidence so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items showing signs of use, damage caused by the customer, or missing original packaging
Exchanges
We do not process direct exchanges. To receive a replacement item, initiate a return following the process above. Once approved, place a new order separately.
European Union — 14-Day Cooling Off Period
If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, provided the item is in its original, unused condition with all packaging and proof of purchase.
Refunds
Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund within 5 business days. If approved, your refund will be credited to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the transaction. If 15 business days have passed since your refund was approved and you have not received it, contact us immediately at newfy.store@outlook.com.
Contact
newfy.store@outlook.com
Response within 24–48 business hours.